We offer SLA contracts suited to your business which offer fast turnaround times and dedicated technicians which means your business is familiar. In order for any SLA to be effective, the monitoring aspect is of utmost importance, Cinder makes use of an online management system to track and trace incoming calls which reports on a daily basis according the agreement. This ensures fluid support services with guaranteed turnaround times.
One of the key aspects which differentiates us is a proactive response, contract clients are monitored depending on the services required and items specified as critical are proactively monitored remotely.
We also offer remote support from 30 minutes on critical items and onsite support within 4 hours; contracts are fully negotiable according to client requirements.
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